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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Heath Vaughan

March 14, 2025

5  out of  5
rating by Heath Vaughan
"Just started working here and I can say this team is Awesome! They are excellent at customer service are always looking out for the client's best interest. Thank you for everything."
We responded:
"Thank you, Heath, for sharing your positive experience with our team. We're delighted to hear that you find our customer service excellent and that we're meeting your expectations. Your feedback is greatly appreciated and motivates us to continue looking out for our clients' best interests. "
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Greg Taylor

March 10, 2025

5  out of  5
rating by Greg Taylor
"Lindsay was awesome. So responsive and very helpful. Haven't had to go through the claim process yet, (hope to never need to) but signing up, quoting process, etc. was seamless. Thank you!"
We responded:
"Thank you, Greg, for sharing your positive experience with us. It's wonderful to hear that Lindsay provided you with responsive and helpful service. We're glad the sign-up and quoting process went smoothly for you. If you ever need assistance in the future, we're here to help. Your feedback is greatly appreciated!"
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John Smith

February 20, 2025

1  out of  5
rating by John Smith
"Unresponsive, unfriendly, not an advocate for his customers. Would not recommend this agent."
We responded:
"Hi John, We would love to be able to assist you with any issues you are concerned about, but we do not have any record of you being a customer with our agency or being a customer previously with our agency. If this is in regards to another policyholder please give us a call so we can help. Thank you. "
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Cindy

February 15, 2025

5  out of  5
rating by Cindy
"Representative Ryan Gladfelter was so friendly and kind when I spoke with him today. My daughter suggested I get a quote because she’d recently changed to State Farm and had been overpaying on auto insurance. He bundled my auto, life, and renter’s insurance Over the Phone which was very convenient because we were having inclement weather. He took the time to explain everything patiently. I feel very cared for now and that I have a new friend in Ryan. I’m confident State Farm is giving me more Bang for my Buck!"
We responded:
"Thank you, Cindy, for sharing your experience with us. It's wonderful to hear that Ryan was able to assist you so effectively and make the process convenient, especially given the weather conditions. We're glad he could help you bundle your policies and provide clear explanations. It's great to know you feel valued and confident in the service you're receiving. Your feedback is greatly appreciated, and we're delighted to have you as part of the State Farm family."
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Bobbi jo Edmonds

January 27, 2025

5  out of  5
rating by Bobbi jo Edmonds
"This office has always been the absolute best with customer service and insurance savings. I have tried several other agencies. State Farm through the Nick office is the ABSOLUTE BEST!"
We responded:
"Thank you, Bobbi Jo, for sharing your wonderful feedback. It's fantastic to hear that you've had such a positive experience with our office. We strive to provide excellent customer service and help our clients with their insurance needs. Your kind words and high rating mean a lot to us. We're grateful to have you as part of our State Farm family and look forward to continuing to serve you."
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Jeremiah Rose

January 16, 2025

5  out of  5
rating by Jeremiah Rose
"Everyone was very nice and helpful, never felt pressured and very detailed what works best for me"
We responded:
"Thanks for the wonderful feedback, Jeremiah! It's great to hear that you felt comfortable and well-informed during your visit. We're here to help with anything you need!"
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Cindy Panza

January 14, 2025

5  out of  5
rating by Cindy Panza
"Angela did a wonderful job in helping get quotes to add husband to insurance policy. So friendly and professional, and got us the information in a timely manner."
We responded:
"Thanks for sharing your experience, Cindy! Angela is indeed a great asset to our team, and we're glad she could assist you so effectively. If you need anything else, feel free to reach out!"
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Janet Cowan

December 20, 2024

5  out of  5
rating by Janet Cowan
"Ryan was most helpful throughout the process of comparing my insurance coverage for my home and auto. He addressed my concerns, adequately answered my questions, and completed writing my policies in a very prompt and professional manner!"
We responded:
"Thank you, Janet, for sharing your experience! It's fantastic to hear that Ryan was able to assist you effectively with your home and auto insurance needs. We're glad he could address your concerns and provide prompt and professional service. Your feedback is greatly appreciated!"
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Phillip Smith

December 4, 2024

5  out of  5
rating by Phillip Smith
"Got me the lowest price possible so that's getting 5 stars"
We responded:
"Thank you so much for the fantastic review! It's great to hear that you found the lowest price possible with us. Your satisfaction is our priority, and we're glad we could meet your expectations!"
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Israel Rojas

November 28, 2024

5  out of  5
rating by Israel Rojas
"Awesome customer service!!!"
We responded:
"Thank you so much for your kind words! We're delighted to hear that you had an awesome experience with our customer service. Your feedback means a lot to us and motivates our team to keep providing top-notch service!"
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Colleen Hurla

November 14, 2024

5  out of  5
rating by Colleen Hurla
"Absolutely wonderful staff. They all were very friendly and helpful in my relocation, and assessment of new insurance needs."
We responded:
"Thank you for your kind words. We're thrilled to hear that the staff provided you with a wonderful and friendly experience as you relocated and assessed your insurance needs in New York. Your satisfaction is important to us."
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Sherri

October 25, 2024

5  out of  5
rating by Sherri
"Great customer service backing up their great product"
We responded:
"Thank you so much for your kind words, Sherri! It's wonderful to hear that you had a positive experience with our customer service and our product. Your feedback means a lot to us and motivates us to keep providing top-notch service!"
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Matt Kenney

October 23, 2024

5  out of  5
rating by Matt Kenney
"I switched to Nick’s office when I moved back to Missouri a number of years ago. Everyone I have talked to there so far it’s been super helpful and answering questions and following up on stuff. I have home and auto through their office, but I would use them for any other insurance needs."
We responded:
"Thank you so much for your kind words, Matt! We're delighted to hear that you've had such a positive experience with our team. It's great to know that we've been able to assist you with your home and auto insurance needs. We're always here to help with any other insurance needs you might have."
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Jennifer Bradford

October 18, 2024

5  out of  5
rating by Jennifer Bradford
"Very nice and friendly service i enjoy doing business with you thanks for everything"
We responded:
"Thank you so much for your kind words, Jennifer! It's wonderful to hear that you enjoy doing business with us. We appreciate your support and look forward to continuing to serve you!"
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Lenny Edmonds

October 18, 2024

5  out of  5
rating by Lenny Edmonds
"Had a pleasant and kind conversation with Logan at state farm. He made the switch easy with great detail on all the questions we had. Very nice experience, great savings highly recommended."
We responded:
"Thank you for sharing your experience, Lenny! It's fantastic to hear that Logan made the switch easy and provided detailed answers to all your questions. We're delighted you enjoyed the experience and found great savings. Highly appreciate the recommendation!"
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Alysha Trout

September 21, 2024

5  out of  5
rating by Alysha Trout
"So this sounds cliche, but lindsay saved me a ton on car insurance. Like for real though😆 I got a speeding ticket and my insurance.Went up to 352 per month, and I was paying 247. She got me MORE coverage, life insurance, AND renters insurance for 217 per month. She was so pleasant and funny to talk to! I recommend her to anybody!! Super stoked!!! Thanks for protecting my Subaru, "Cronk," so that I can drive him to places like this!! Yes , it's really that blue , and yes , it's in missouri"
We responded:
"Alysha, thank you so much for sharing your experience! It's fantastic to hear that Lindsay was able to help you save money while getting even more coverage. We're delighted that you found her pleasant and funny to talk to. Your Subaru "Cronk" sounds amazing, and we're glad to be part of your journey. Drive safe and enjoy those beautiful Missouri roads!"
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Drew Bruce

August 23, 2024

5  out of  5
rating by Drew Bruce
"Cameron was absolutely wonderful she was knowledgeable as well as super friendly she got me a quote and then a week later she honored that quote and had me signed up in less than 20 mins. Will be using her as my agent again"
We responded:
"Thank you so much for sharing your experience! It's fantastic to hear that Cameron provided such knowledgeable and friendly service. We're delighted that the process was quick and efficient for you. Looking forward to continuing to assist you!"
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Brenda Campbell

August 14, 2024

5  out of  5
rating by Brenda Campbell
"Very happy I switched to State Farm, Tim was very helpful and got me set up quickly without any issues ! Thank you !"
We responded:
"Thank you for sharing your experience, Brenda! It's wonderful to hear that Tim was able to assist you efficiently and make the switch to State Farm smooth and hassle-free. We appreciate your trust in us and look forward to continuing to meet your insurance needs!"
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Kandace Buckner

August 12, 2024

5  out of  5
rating by Kandace Buckner
"Nick has been so consistent to follow up with me for over a year. He has been patient and kind- he listened to me and talked me through all of the confusing things about insurance. He also got me a great rate on a home and car bundle 🙂"
We responded:
"Thank you so much for sharing your experience! It's wonderful to hear that the consistent follow-up and patience made a difference for you. Helping you understand the complexities of insurance and securing a great rate on your home and car bundle is exactly what we aim for. Your kind words mean a lot!"
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Edward boswell

August 9, 2024

5  out of  5
rating by Edward boswell
"The guys at State farm was quick fast and courteous"
We responded:
"Thank you so much for your kind words, Edward! We're delighted to hear that you found our service quick, fast, and courteous. Your feedback means a lot to us and motivates us to keep providing top-notch service!"
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Dwayne Neuman

July 29, 2024

5  out of  5
rating by Dwayne Neuman
"When I first called, I'll just say I wasn't in the greatest of moods because of my last insurance provider. How I would love to name their names, I will not. Because If I did, I'll just say they're unknown. Body parts would look like they've been sucking on Alum. 😁..... The people in Nick's office. We're the kindest people I've talked to in a very long time. It absolutely made me want to get insurance with Them. Not only did I get insurance within an hour on my truck, I got everything sent to me. I highly recommend them. Maybe 1 day I'll be able to meet all of you in person and thank you personally. Thank you again and have a wonderful stay"
We responded:
"Thank you so much for your kind words, Dwayne! We're delighted to hear that our team could turn your day around and provide you with the service you deserve. It's fantastic that we could get your truck insured so quickly and efficiently. We look forward to the day we can thank you in person! Have a wonderful day!"
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Rhiannon Neal

July 3, 2024

5  out of  5
rating by Rhiannon Neal
"I cannot recommend this office enough, my experience with Logan was excellent. I sold insurance for a couple of years and Logan possesses all the qualities of a professional and successful sales agent. He was prompt, knowledgeable and so friendly. He took the time to explain everything to a T and my quote was WELL below what I was currently paying. Logan your closing skills are BUSSIN. Thank you so much!"
We responded:
"Thank you for sharing your positive experience with Logan at our office! We're thrilled to hear that he provided excellent service and was able to offer you a competitive quote. We appreciate your recommendation and look forward to assisting you with your insurance needs in the future."
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Randall Baker

July 3, 2024

5  out of  5
rating by Randall Baker
"David N. Webb Jr has been great and saved me money on my home, car and landlord insurance. I recommend this agency and hope to keep all my insurance with them for years to come."
We responded:
"Thank you for sharing your positive experience with David N. Webb Jr at our agency! We're thrilled to hear that he was able to help you save money on your various insurance policies. We look forward to continuing to provide you with excellent service for years to come."
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get-a-job7

June 24, 2024

5  out of  5
rating by get-a-job7
"Great people, great price and great coverage!! State farm got me covered at $100 a month less than Am Fam!"
We responded:
"Thank you for sharing your positive experience with us! We're thrilled to hear that we could provide you with great coverage at a great price. We appreciate your feedback and look forward to continuing to serve you."
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Connie Connelly

June 22, 2024

5  out of  5
rating by Connie Connelly
"We have 4 vehicles (with different coverages) and 3 drivers. Getting us multiple auto insurance quotes and bundling it with our home coverage falls to me. Rates right now are high and securing competitive quotes that produce such small savings seems unproductive and a general waste of time, so I tend to address the task in spurts and stops. (And yes, I know this makes me a terrible prospect to work with!) It takes an exceptionally good representative and a stellar agency to work with me to bring our business in house. I found this with Drake Griebel, Account Manager with Mortallaro Insurance Agency. Drake managed to maneuver around my full voice mail leaving text messages that led me to believe he may be the representative I needed to get the job done. And I am glad that he did. He answered all my questions with prompt professionalism, keeping me engaged in the process by remaining always available with immediate re-quotes on suggested premium saving adjustments. Our State Farm coverage was tailored to our current needs and our savings with this agency now far exceeds years of previous attempts...and all completed with substantial less time and frustration. Thank you Drake Griebel, Account Manager and Mortallaro Insurance Agency. I am so glad we found each other! We will spread the word!"
We responded:
"Thank you for sharing your experience with Drake Griebel and our agency, Connie! We're thrilled to hear that Drake provided you with exceptional service and tailored coverage that exceeded your expectations. We appreciate your kind words and look forward to continuing to provide you with top-notch insurance solutions. Thank you for choosing Nick Mortallaro State Farm Insurance Agency!"